Survey Project Support Services

Hosted Survey™ is designed to be both a do-it-yourself tool for self-service customers, and a full-service technology and support platform for larger, more complex projects and customers with ongoing research and client needs.

For do-it-yourselfers, setting up your account is all you need to set up your survey, send it out, receive the data from the completed surveys, and view your reports. Simply click here to get started!

For those seeking personal help with your projects, a combination of online survey software augmented by professional services, custom support and project resources, or to completely outsource your survey research projects, we offer several optional services packages to assist you in the setup, administration, analysis and reporting for your surveys. These Optional Packages are each priced separately and are described below.

Survey Setup Option

The experts at Hostedware Customer Services will provide complete survey setup that will save you time, take advantage of our expertise, and ensure best possible functioning of your survey.

• Timely setup of customer's survey
• Entry of customer's questions
• Instruction, logo & formatting, and all the finishing touches
• Conditional branching
• International language or multi-lingual surveys
• Logo design, resizing and retouching
• Hosting of logo, documents, audio-visuals, reference aids and other materials
• Flash Animation, including character animation (click here for samples and pricing)

Survey Administration Option

Hostedware Customer Services will provide a complete respondent administration and email invitation package including:

• Uploading customer's respondent list
• Sending customer's invitations
• Monitoring responses
• Sending reminder invitations when appropriate
• Providing online and telephone support to customer's survey respondents
• Optional dedicated toll free number and answering service

Survey setup and administration packages start as low as $150. Contact Customer Service for a special quote.

Advanced Statistical Analysis & Reporting Package Options

Hostedware's Special Projects team of experts will convert your raw survey data into highly customized, personalized and informative reports for your exact needs. Choose from a wide variety of packages to meet your exact requirements.

Package 1 - Single Level Drill Down Report
This package is for surveys containing 50 or fewer questions and includes:

• Aggregate Report
• One level data drill-down (single criteria selection, usually based on demographic information of respondents)
• Basic Statistical Analysis
• Section Summaries (with approved survey design)
• Includes one vertical bar graph per question
• In our pre-defined format, with your logo and colors
• Survey must be properly coded with question and answer codes

Package 2 - Detailed Cross-Tab (Banner) Report
This package is for surveys containing 50 or fewer questions and includes:

• Aggregate Report
• Up to 20 data cuts in cross-tab format (usually based on demographic information of respondents)
• Basic Statistical Analysis
• Section Summaries (with approved survey design)
• In our pre-defined format, with your logo and colors
• Survey must be properly coded with question and answer codes

Package 3 - Multi-Level Drill Down Report
This package is for surveys containing 100 or fewer questions and includes:

• Aggregate Report
• Up to six levels of data drill-downs (multiple criteria selections for cross-analysis, usually based on demographic information of respondents)
• Basic Statistical Analysis
• Section Summaries (with approved survey design)
• Includes one vertical bar graph per question
• In our pre-defined format, with your logo and colors
• Survey must be properly coded with question and answer codes

Package 4 - Premium Detailed Cross-Tab (Banner) Report
This package is for surveys containing 100 or fewer questions and includes:

• Aggregate Report
• Up to 60 data cuts in cross-tab format (usually based on demographic information of respondents)
• Basic Statistical Analysis
• Section Summaries (with approved survey design)
• In our pre-defined format, with your logo and colors
• Survey must be properly coded with question and answer codes

Package 5 - Premium Detailed Cross-Tab Report with Drill Down
This package is for surveys containing 100 or fewer questions and includes:

• Aggregate Report
• Up to 100 data cuts in cross-tab format plus up to six levels of data drill downs (multiple criteria selections for cross-analysis and comparative analysis, usually based on demographic information of respondents)
• Up to ten levels of data drill-downs (multiple criteria selections for cross-analysis, usually based on demographic information of respondents)
• Basic Statistical Analysis
• Section Summaries (with approved survey design)
• Includes one vertical bar graph per question
• In our pre-defined format, with your logo and colors
• Survey must be properly coded with question and answer codes

Package 6 - Premium Multi-Banner Cross-Tab Report with Drill Down
This package is for surveys containing 200 or fewer questions and includes:

• Aggregate Report
• Up to ten dynamic cross-tab (banner) options, with up to 100 data cuts in each cross-tab (banner) plus up to ten levels of data drill downs (multiple criteria selections for cross-analysis and comparative analysis, usually based on demographic information of respondents)
• Up to ten levels of data drill-downs (multiple criteria selections for cross-analysis, usually based on demographic information of respondents)
• Basic Statistical Analysis
• Section Summaries (with approved survey design)
• Includes one vertical bar graph per question
• In our pre-defined format, with your logo and colors
• Survey must be properly coded with question and answer codes

Package 7 - Power Point Slideshow Report

• Incorporate basic statistical analysis into slides
• Developed to your specifications
• Includes charts/graphs

Package 8 - 360 Degree Feedback Report
This report package is exclusively for Manager 360 reviews and includes:

Custom, private label 360 report template Reusable template design for ongoing reviews of multiple managers Customized respondent relationships to manager - including supervisors, peers, direct reports, business partners, internal/external customers, self, and others Question by question analysis, subtotal (inclusion/exclusion of self ratings) and summary analysis, overall ratings and ratings broken down by relationship. Quantitative analysis includes frequency counts, percentage distributions, mean ratings, and standard deviations Open-ended comments captured verbatim Aggregate reporting safeguards to protect the anonymity of respondents; comments are confidential, secure and dynamically generated for each manager Charting/graphing of quantitative analysis

Package 9 - Verbatim Comments Reports
Include verbatim comments report with any package or as a stand-alone option. Comments are captured from open-ended questions.

Package 10 - Premier Custom Web-Based Reporting
Web based data mart and reporting application. Free hosting and data transfer for one month. Hosting and data transfer charges to be determined for each application.

• Custom, private label web-based report application
• Real-time automated data transfer from survey
• Developed to your specifications
• Statistical and analytical consulting
• Reusable for multiple surveys and companies
• Multi-level access
• Administrator setup screen