Vision Service Plan
Leading Provider of eye care
VSP is the nation's largest provider of eye care coverage;
more than one in 10 Americans rely on VSP for eye care wellness.
VSP currently employs Hostedware to conduct ongoing Manager
360 reviews. VSP was in need of a company that could provide
a full service solution to conduct their manager reviews;
this involves a complete cycle of professional services, including
online survey set-up, respondent database development, distribution
of email invitations, reminder invitation services, data gathering,
report generation, toll-free phone and email support, and
distribution of duplicate reports sent to both the manager
being evaluated and that person's supervisor.
Because information collected in manager evaluations is very
sensitive, VSP required an outside 3rd party vendor to house
the data and develop detailed reports. This helps to insure
the anonymity of the people participating in the evaluation,
ultimately allowing for truthful and unguarded answers. To
further insure that responses are held in the strictest of
confidence, respondents are only identified by the relationship
they have with the manager and grouped within that category.
If any category contains less than 3 respondents, that relationship
category is either excluded from the report or combined with
an equally low group to make up a new "other" category.
Finally, the results of the survey are tabulated by Hostedware,
and, after reports are developed, a hard copy is sent to the
manager/supervisor via conventional mail. This is to help
prevent data from being accessed by unauthorized persons.
Hostedware provides VSP a well-rounded, full service solution
to conduct ongoing manager reviews and has received positive
feedback from many VSP employees. Hostedware has conducted
more than 100 manager evaluations for this company, all with
great success, averaging a 99.5% response rate across 1,000's
of participants. Our knowledgeable staff and quality online
survey application has made this a completely successful project,
now and for years to come.